Hello guys,
We just experienced a bad transaction and we'd like to point out to read
all of our descriptions avidly as well as policy. Never make a purchase abruptly without asking
all the questions that you need (sidebar) so you would know what to expect.
We had to deal with a buyer today who wanted a refund from getting something that was not what she expected.
Firstly, we stand by our items and we always describe them as best as we
can. Ask any questions and we (there are three of us running this blog)
all will answer them in true honesty. Read everything and expect what
you read.
The buyer we had to endure with today was rude, impulsive and appalling.
Threatening us with making police reports and having a "lawyer father". We tried to rationalize and stick to our policy as politely but stern as
we could, whilst this buyer was using vulgarity and making endless
accusations. If we had something to hide at all, we would have refunded her fully to keep her quiet (or whatever she wants to do) but we strongly abide to our words and actions. If we were to refund her fully, that would mean we were admitting our mistake. Why should we adhere to her demands? Had she read our policy and description properly, had she asked us questions which answers would have affected her decision, this would not have happened. We're not running a retail company here.
Past buyers / inquirers would know that we answer all your questions as effectively and truthfully as we can.
Anyway, we have indeed been affected with what happened today and were
all "chaotic" with trying to keep up with all that this buyer was saying to us. At the end of the day, we are all buyers and have junk in the trunk (lol?) and our clearouts will go on. As all three of us could access our accounts, you could
just imagine how difficult it was to keep up with that one buyer as we were also retaliating
as "one entity".
We are, however, sorry that such a misunderstanding has happened but
will no longer endure anything like this as we have done our parts and
we would just like to urge everyone out there to look carefully into
what you're buying - ask questions and whatever it is that you need.
We were threatened to have our name "dirtied" and reported to Shopping
Roll and whatsoever. But we stand by our words. And it is unfortunate
that we always take down items that have been sold (there is no point in
uploading that item again, as even we admit - that if we were to revert
the post we could add anything to it.) and we currently just have our
integrity to stick to.
We are
not running a business here, we are simply ordinary women
trying to clear out our closets. We have proper day jobs and do not
intend to even start an online-shopping business. We simply want to
clear out and we have no reason to commit any wrongdoings as as a
seller. The only thing we regret is to have replied her over and over again, standing up for ourselves and our policy - but to no avail. Initially she asked for a 50% refund as half of it is "our fault". But how was it our fault at all again? At times we let our anger get the better of ourselves but of course, as educated people, we never let our manners get out of the way. We have since stopped all communications with her.
This particular buyer is still harassing us after we have issued a
partial refund (which is already in contrary of our policy) and we are
just going to continue to close an eye on her. We will not be foolish in
tainting her name on media as how we expect she is to do to us.
For all blogshop owners who might be wary, you can just e-mail us.
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